Privacy policy.
What Relay collects, how it is used and how to ask about your details.
The short version
Relay uses the details you share to reply, carry out agreed work and keep business records. Relay does not sell or rent your information, or use it for advertising or unwanted marketing.
Who this applies to
Relay Consulting Ltd ("Relay") is an independently run IT support and consulting business in Christchurch, New Zealand. This policy covers website visits, contact-form messages and emails to Relay. Personal information is handled under the New Zealand Privacy Act 2020.
What's collected
- Contact form — your name, email, business name (optional), the help you select and your message.
- Emails — messages sent to [email protected], so Relay can reply and refer to past conversations.
- Website visits — the hosting provider may process the page requested, device and browser details, approximate location and network information to run and protect the site.
No advertising or mailing lists
- No advertising or marketing trackers added by Relay
- No personal profiles used to target advertising
- No sale or rental of personal information
- No newsletter or promotional mailing list
Service providers
Relay uses Cloudflare to host and protect the site, FormSubmit to deliver form messages, and an email provider to store emails. Cloudflare Web Analytics may count page views without cookies, fingerprinting or personal identifiers. They may process personal or technical information outside New Zealand. This is limited to what they need to run and secure their services or meet legal requirements. Relay remains responsible for personal information they process on its behalf.
How your information is used
Relay uses your information to:
- Reply to your message
- Plan and carry out work you ask for
- Keep accurate records so Relay can refer to past work
Relay only shares information with providers needed to run the site, deliver messages or carry out your work, or where the law requires or allows it. Relay does not use it for promotional emails or newsletters.
How long information is kept
Relay keeps messages and client records only as long as needed to reply, support your business, refer to past work and meet legal record-keeping requirements. Service providers may keep logs and backups for different periods. You can ask Relay to delete information that is no longer needed by emailing [email protected].
Your rights
You can:
- Ask to see the personal information Relay holds about you
- Ask for incorrect information to be corrected
- Ask for information to be deleted when it is no longer needed, unless it must be kept for legal or record-keeping reasons
- Complain about how your information has been handled
Email [email protected] with your request or concern. If you are not happy with the response, contact the New Zealand Office of the Privacy Commissioner at privacy.org.nz.
Changes to this policy
Relay may update this policy as the business changes. The date above will show when an important change was made.
Contact
For privacy questions, email [email protected].